TED'S FAQs

1. What is Ted’s Veg?

Ted’s Veg is a family-run farm and fresh produce wholesaler offering seasonal vegetables, fruits, eggs, preserves, dairy, and more directly from the farm to wholesale buyers.

2. Where is Ted’s Veg based?

Ted’s Veg operates from Boston in Lincolnshire and has a strong presence in London.

3. Do you offer wholesale services?

Yes, Ted’s Veg offers wholesale deliveries to restaurants, cafes, and caterers across London and surrounding areas.

4. How can I place a wholesale order?

You can place wholesale orders directly through the wholesale portal after registering your account.

5. Is there a minimum order value for wholesale deliveries?

Yes, the minimum order value is £100 per delivery.

6. What days do you deliver?

Deliveries are made Monday through Saturday, with early morning drop-offs typically between 12:00am and 8:00am. Sundays available on request

7. What areas do you deliver to?

Ted’s Veg delivers throughout London and other selected locations. Contact the wholesale team to confirm coverage.

8. What are your order cut-off times?

Orders must be placed by 11:30pm the day before for next-day delivery.

9. Do you grow your own produce?

Yes, a large portion of the produce is grown on the family farm in Lincolnshire, ensuring freshness and traceability.

10. Is your produce seasonal?

Yes, produce is highly seasonal and rotates based on growing conditions and availability throughout the year.

11. How do I know what's in season?

Seasonal availability is listed on the wholesale portal and updated frequently.

12. Can I request a seasonal produce calendar?

Yes, contact the wholesale team to receive a seasonal produce guide or growing plan.

13. Do you supply organic produce?

While not all produce is certified organic, Ted’s Veg focuses on sustainable, low-impact growing methods.

14. Do you offer locally sourced products?

Yes, Ted’s Veg prioritises locally grown and sourced products from their own farm or trusted regional partners.

15. Do you sell prepared or pre-cut veg?

Some basic prepared items are available; inquire directly for specific requests.

16. Do you sell fruit as well as vegetables?

Yes, a wide range of fruits are available, especially during peak UK growing seasons.

17. What is your packaging like?

Orders are packed in recyclable boxes or crates suitable for bulk storage and transport.

18. Do you offer plastic-free packaging?

Where possible, environmentally-friendly packaging is used, including recyclable and compostable options.

19. Can I get chilled items delivered?

Yes, chilled items like dairy, cheese, and eggs are available and transported in cold-chain packaging.

20. Do you sell eggs in bulk?

Yes, farm-fresh eggs are sold in catering quantities.

21. Are there discounts for high-volume orders?

Yes, high-volume buyers may receive custom pricing or discounts—speak to your account contact.

22. Can I arrange standing orders?

Yes, regular weekly orders can be arranged for consistency and planning.

23. What is your policy on substitutions?

If an item is unavailable, a suitable seasonal substitute will be offered, or a refund issued.

24. How are missing items handled?

Report missing items within 24 hours of delivery for a prompt resolution or refund.

25. What is your quality control process?

All produce is hand-inspected and packed with care by trained staff to ensure top quality.

26. What if I receive damaged or spoiled goods?

Notify the team immediately with a PHOTO, and a replacement or credit will be arranged.

27. What are your payment terms?

Payment terms are available on account approval, typically 7–14 days. New accounts may start on prepay.

28. Do you accept credit/debit cards?

Yes, payments can be made by card, BACS, or on credit (subject to approval).

29. How do I apply for a wholesale account?

Visit wholesale.tedsveg.co.uk and fill out the account registration form.

30. Can I have multiple users under one business account?

Yes, you can set up multiple logins or place orders centrally for multiple branches.

31. Do you offer custom boxes or curated selections?

Yes, boxes can be tailored to seasonal menus or dietary preferences. Contact the team for details.

32. How often does the product list update?

Product lists are updated daily based on harvests and availability.

33. Can I request a specific variety of vegetable or fruit?

Yes, special varieties can be sourced on request—advance notice is appreciated.

34. Do you support chefs with menu planning?

Yes, many chefs collaborate with Ted’s Veg to align menus with seasonal produce.

35. Can you supply for large events or catering?

Yes, large volume and event catering orders are welcome with notice.

36. Do you supply to schools or institutions?

Yes, institutional clients are supported with invoices and order tracking. Contact Enquiries@tedsveg.co.uk for more infomation

37. Do you offer allergen-free items?

While not allergen-certified, some products are suitable for specific dietary requirements. Always confirm.

38. Do you use pesticides or chemicals?

Minimal and responsible use of treatments is applied, prioritising natural farming methods.

39. Can I visit the farm?

Visits may be arranged for wholesale customers by appointment.

40. Do you have a product catalogue or brochure?

Yes, a seasonal wholesale catalogue is available by request in digital or print format.

41. How sustainable is your operation?

Ted’s Veg uses low-food-mile produce, composts waste, and invests in responsible farming practices.

42. Do you take back boxes or crates?

Reusable packaging can be returned—check the delivery driver or contact your rep. Plastic trays are to be returned on your next order. Failure to return may result in a £4.50 charge per box

43. Do you supply microgreens or specialty leaves?

Yes, specialty salad leaves and microgreens are available seasonally.

44. Can I change or cancel an order after placing it?

Orders can be amended before the 11:30pm cutoff time.

45. Can I receive an itemised invoice?

Yes, invoices are emailed or available through your wholesale account dashboard.

46. Do you offer branded or white-label products?

Preserves, chutneys, and jams can be provided under the Ted’s Veg brand or custom-labelled on request.

47. Are deliveries contactless?

Yes, drivers can deliver with no contact, and leave items in designated areas if instructed.

48. Do you work with zero-waste kitchens?

Yes, Ted’s Veg supports zero-waste and closed-loop kitchens with bulk packaging and produce planning.

49. What certifications do you hold?

Ted’s Veg adheres to high farming and food safety standards, with full traceability. Currently undertaking BRCGS

50. Can I leave delivery notes or access instructions?

Yes, notes can be added to orders to help drivers with site access or preferences.

51. Can I track my delivery status?

Currently, deliveries are scheduled for early morning drop-offs. For tracking updates, contact the team directly.

52. How early can deliveries arrive?

Deliveries typically occur between 12:00am and 8:00am to meet the needs of hospitality clients.

53. Will I be notified when my delivery arrives?

You can request notifications or call-ahead via your delivery notes or by speaking with your delivery driver.

54. What if my order is delivered to the wrong location?

Contact Ted’s Veg immediately for investigation. Resolutions or re-delivery will be arranged as needed.

55. Do you deliver on public holidays?

Deliveries are limited on bank holidays. Clients will be informed of schedule changes in advance.

56. Can I schedule deliveries for specific days only?

Yes, recurring delivery days can be arranged to suit your business needs.

57. Do you offer weekend deliveries?

Saturday deliveries are available. Sunday delivery is limited—check with your account rep for availability.

58. What kind of customer support do you offer?

Support is available by email and phone Monday–Saturday for ordering, delivery issues, and general inquiries.

59. What’s your return policy for incorrect or poor-quality items?

Return or refund requests are accepted within 24 hours of delivery, with photographic evidence if possible.

60. What if I forget to order something?

Contact the team—same-day additions may be possible if before cutoff and stock permits.

61. Can I change my delivery address?

Yes, address changes can be made via your account or by contacting the wholesale team.

62. How do you handle inclement weather or delivery delays?

In case of extreme weather, clients are notified in advance, and deliveries are rescheduled as needed.

63. What temperature controls are used for chilled items?

Cold-chain logistics are used to ensure dairy, eggs, and cheese arrive safely chilled.

64. Is there a loyalty or referral program for wholesale clients?

Not formally, but repeat high-volume clients may be eligible for preferred pricing or early access to seasonal produce.

65. Do you label allergens on prepared foods?

Prepared items such as chutneys or jams are labelled with ingredients and allergy info.

66. Do you provide nutritional info for products?

Nutritional info is available for prepared foods and upon request for fresh produce.

67. Can I order online 24/7?

Yes, the wholesale ordering system accepts orders 24/7 for next-day delivery (subject to cutoff).

68. Do you sell exotic or imported produce?

Ted’s Veg prioritises local UK-grown produce, but may stock select imported items based on demand.

69. Do you offer seasonal veg boxes or chef boxes?

Yes, chef’s choice boxes are curated seasonally with the freshest UK-grown selections.

70. Do you offer herbs in bulk?

Yes, fresh herbs are sold in wholesale packaging for kitchens and foodservice.

71. What are your most popular seasonal products?

Top items include heritage carrots, rainbow chard, tenderstem broccoli, wild garlic, and English strawberries.

72. Can I set budget limits or standing monthly spend?

Yes, your account can be managed with spending limits or standing orders for budget consistency.

73. Do you offer credit accounts for trusted clients?

Yes, after a trial period and approval, credit terms may be offered to consistent wholesale clients.

74. Do I need to sign for my delivery?

Signatures are typically not required for early-morning deliveries, but confirmation photos may be used.

75. Can I request a phone call before delivery?

Yes, you can request call-ahead delivery for sensitive sites or security-controlled areas.

76. What time should I expect my invoice?

Invoices are typically sent via email by the afternoon on the day of delivery.

77. Can you provide allergen-free packaging for sensitive kitchens?

Yes, allergen-awareness is taken seriously. Let the team know of any requirements during account setup.

78. Are you SALSA, Red Tractor or Soil Association certified?

While not always formally certified, Ted’s Veg adheres to best-practice standards in farming and traceability.

79. Do you supply whole boxes or split box quantities?

Both options are available depending on the product. Smaller venues may request split box orders.

80. Can I provide standing instructions for my deliveries?

Yes, regular delivery notes (e.g. "Leave in alley by back door") can be saved to your account.

81. Do you take back wooden crates or reusable boxes?

Yes, reusable crates are picked up during the next delivery—just notify your driver.

82. Do you offer unsold produce to food waste charities?

Yes, surplus produce is occasionally donated to local food waste and redistribution programs.

83. Can I place orders weeks in advance?

Yes, you can pre-order for future events or seasonal needs. Up to 10 days in advance

84. Do you support carbon-neutral or low-emissions deliveries?

Efforts are ongoing to reduce carbon footprint, including efficient delivery routes and low-emission vehicles.

85. Can I speak to someone for one-on-one account support?

Yes, dedicated account managers are available for wholesale clients.

86. Are deliveries made in refrigerated vehicles?

Yes, refrigerated vans are used to ensure freshness from farm to kitchen.

87. Do you offer trial orders or sample deliveries?

Trial boxes may be offered to new wholesale clients—contact the team to discuss.

88. Can I download my order history?

Yes, your account dashboard allows access to past invoices and orders.

89. Can you provide traceability reports for produce?

Yes, all produce can be traced from field to box upon request.

90. Do you offer emergency delivery services?

In rare cases, emergency same-day delivery may be arranged—additional charges may apply.

91. Do you support businesses with sustainability goals?

Yes, Ted’s Veg works closely with partners focused on sustainable sourcing and zero-waste operations.

92. Can I use my own reusable containers?

Not currently, but efforts are being made to support more reusable packaging models.

93. What are your delivery error rates?

Ted’s Veg maintains extremely low error rates thanks to quality control and fulfillment accuracy.

94. What are your customer satisfaction ratings?

Ted’s Veg has a strong reputation for quality, service, and produce consistency among chefs and buyers.

95. Can I leave reviews or feedback on service?

Yes, feedback is welcomed via email or direct communication with your account manager.

96. Do you offer themed seasonal specials (e.g., Christmas veg boxes)?

Yes, special holiday-themed boxes and items are available around major calendar dates.

97. Do you supply wild or foraged produce?

Wild garlic and similar foraged items are available in season.

98. Can I cancel my account at any time?

Yes, there is no long-term contract—cancel or pause your account at any time.

99. Are there any hidden charges?

No—pricing is transparent. Any charges (e.g. for urgent re-delivery) will be clearly communicated.

100. How can I contact Ted’s Veg for support?

Email enquiries@tedsveg.co.uk or visit the contact page for all queries.

101. Can Ted’s Veg supply large events or festivals?
Yes, Ted’s Veg can supply large events such as festivals, markets, and private functions with a minimum of 48 hours’ notice.

102. What types of events can Ted’s Veg support?
We can cater to a wide range of events, including pop-ups, weddings, corporate functions, food fairs, and outdoor festivals.

103. Is delivery available for events outside London?
Yes, we can supply events anywhere in the UK, provided certain terms and minimum volume requirements are met.

104. How much notice is required for large event orders?
A minimum of 48 hours' notice is typically required for large or bespoke event orders.

105. How do I place a bespoke event order?
For custom or large-scale event requests, please email us directly at enquiries@tedsveg.co.uk to discuss your specific needs.