Our Delivery T's & C's

Ted’s Veg – Delivery Terms & Conditions

1. Delivery Schedule

Delivery Window: Deliveries are made overnight between 00:00 – 08:00. We do not guarantee an exact delivery time within this window.

Order Cut-Off Times:

  • Monday: Order by 11:00 PM for Tuesday delivery

  • Tuesday: Order by 11:00 PM for Wednesday delivery

  • Wednesday: Order by 11:00 PM for Thursday delivery

  • Thursday: Order by 11:00 PM for Friday delivery

  • Friday: Order by 11:00 PM for Saturday delivery

  • Saturday: No standard deliveries on Sundays (unless pre-arranged)

  • Sunday: Order by 11:00 PM for Monday delivery

Orders may be placed up to 10 days in advance.

2. Minimum Order & Delivery Area

  • Minimum Order Value: £100 per delivery

  • Delivery Coverage: Standard delivery is available within the M25 unless otherwise arranged

  • Collections: Available by prior arrangement from:

    • Walthamstow, London

    • Boston, Lincolnshire

3. Order Amendments & Cancellations

Orders can be amended (by placing an additional order) or cancelled up until the 11:00 PM daily cut-off.

Changes or cancellations requested after this time may not be processed.

4. Delivery Access

If no one is available and no safe place is provided, the order will be returned to our depot.

Redelivery may be possible; additional charges may apply.

Where customers provide keys, alarm codes, or entry instructions, we will follow them as directed. Ted’s Veg accepts no liability for any loss, theft, or damage resulting from deliveries made using these methods.

5. Temperature-Sensitive Deliveries

Customers are responsible for immediate cold storage (e.g., fridges or freezers) for dairy and frozen items.

Ted’s Veg is not liable for any spoilage due to inadequate post-delivery storage (e.g., milk left in a warm hallway).

To assist our team, please send photos or videos of your delivery point to:
Enquiries@tedsveg.co.uk

6. Returnable Packaging

Orders may be delivered in reusable plastic trays.

  • These must be returned with the next delivery

  • A charge of £4.50 per unreturned tray will apply

  • Alternative packaging (e.g., cardboard) can be arranged upon request

Tray Returns: Leave trays out for your next delivery. If no delivery is scheduled, contact us to arrange a pickup.

7. Out of Stock & Substitutions

Occasionally, items may be unavailable due to seasonal or supply issues.

We will provide the closest alternative unless you specify “no subs” in your order.

8. Standing Orders & Bulk Supply

We support standing weekly orders and bulk purchasing.

Please contact our team to set up recurring deliveries or discuss tailored supply arrangements.

9. Order Confirmation

You will receive an email confirmation once your order is successfully submitted.

If you do not receive confirmation, please contact us to ensure your order has been processed.

10. Reporting Issues

All delivery issues (missing, damaged, expired, or incorrect items) must be reported within 24 hours of delivery.

Issues reported outside this timeframe may not be eligible for credit or replacement.

Please include clear photos and email:
Enquiries@tedsveg.co.uk

11. Payment Terms

Invoices are issued daily via Xero.

  • Standard payment terms: 7 days from the invoice date

  • Late payments may incur charges and could affect future deliveries or service availability

12. Office Hours

Emails to Enquiries@tedsveg.co.uk are monitored 24/7.

Core operating hours: Monday to Friday, 9:00 AM – 5:00 PM

Emails sent outside these hours may take longer to respond to.
Account verification and support may be delayed outside these hours.

13. Looking to Change Supplier?

If you're considering a switch to Ted’s Veg, we recommend sharing your last two weeks of invoices to help us:

  • Understand your current items, volumes, pricing, and delivery schedule

  • Ensure we provide the best pricing and service for your needs

Please send invoices and enquiries to:
Enquiries@tedsveg.co.uk

14. Additional Conditions

  • Customer Responsibility: Ensure the delivery area is clean, accessible, and suitable for perishable goods

  • Seasonal Variation: Product quality and availability may vary seasonally

  • Custom Requests: Special requests (e.g., labelling, handling, packaging) must be made at the time of ordering

  • Returns & Refusals: All returns require prior authorisation and may incur a restocking fee

15. Limitation of Liability

Ted’s Veg shall not be liable for any indirect, incidental, or consequential damages, including loss of profits or business interruption, arising from delays, missed deliveries, or product issues beyond our control.

16. Data Privacy

All access details (keys, codes, instructions) are handled with strict confidentiality and used solely for delivery purposes. These are stored securely and deleted upon request or service termination.

17. Force Majeure

Ted’s Veg is not liable for delivery delays or failures caused by circumstances beyond our control, including (but not limited to) natural disasters, transport disruptions, strikes, or government regulations.

18. Right to Refuse Service

Ted’s Veg reserves the right to refuse or cancel deliveries or accounts at our discretion. This includes cases of repeated non-payment, service abuse, or safety concerns.

19. Refunds & Credits

Where approved, refunds or credits will be issued within 5 business days.

Credits will be applied to your account and reflected in the next invoice, unless otherwise requested.

20. Transfer of Responsibility

Once the delivery is completed as per instructions or left in a designated safe place, responsibility passes to the customer, including for temperature control and security.

21. Terms Updates

Ted’s Veg may update these terms occasionally. Updated versions will be:

  • Available on our website, or

  • Sent to customers via email

Continued use of our service indicates acceptance of the latest terms.

Contact Information

Enquiries@tedsveg.co.uk

Please get in touch with any delivery instructions, tray return arrangements, new customer setups, or general enquiries.

By placing an order with Ted’s Veg, you confirm acceptance of these Terms & Conditions. Terms may be updated at any time without prior notice.